1. Do I need a script from my physician?
Yes, to be covered under your insurance.
2. What is the difference between a 'PRESCRIPTION/SCRIPT' and a 'REFERRAL'?
A prescription is a written intent for you to receive Physical Therapy given to you by your doctor. The prescription must include your name, diagnosis, doctor's signature, and date. Many doctors will also write the number of visits they would like you to receive (frequency). You must bring your prescription to your initial visit. An Insurance Referral is a form that is required by some insurance companies. This is also given to you by your doctor's office. If your insurance requires you to have a referral, you may bring the referral to your initial visit, or have your doctor's office fax it to us.
3. If my doctor refers me to another PT clinic can I still come to you?
Yes! Sometimes Physicians will recommend certain PT clinics. However, you as a consumer are a full participant in the decisions about your healthcare and well-being. You always have the right to choose where you go to Physical Therapy.
You can always tell your doctor that you would like to go to HECTORPT SPORTS Physical Therapy. They can e-mail or fax us a new script at any time. Our fax number is (866) 416-1258 and our confidential e-mail is firstname.lastname@example.org.
Your doctor can also download a referral form from our website (see Physicians' page).
4. Will you communicate my progress with my doctor?
Absolutely! Your referring Physician will receive the most comprehensive, objective reports available in our field. This is advantageous for all patients including 'Workers' Compensation, No-Fault and competitive athletes. A copy of your initial evaluation will be sent to your referring physician, along with regular progress notes to keep physician updated on your progress and functional status. Communication with all parties is an important component of your treatment program.
5. What should I do if I am unable to make my appointment?
In order to accommodate each patient's schedule, reserving time slots for treatments is very important to operate our facilities efficiently. Cancelling an appointment at the last minute, or failing to come in for a session, limits our ability to meet the scheduling needs of our other patients. Therefore, we request that all cancellations be made at least 24 hours in advance of an appointment. A cancellation fee may be charged for cancellations with less than 24-hour notice. Refer to our cancellation policy.
6. How many sessions of PT are covered under my insurance?
It varies by insurance policy and is based on medical necessity. The length and duration of care also dependent on many variables including your age, diagnosis, fitness level, severity of injury, just to name a few. Our Physical Therapists will make recommendations based on their evaluation findings.
7. Do you accept my insurance?
We participate with most insurance companies including, but not limited to:
- Blue Shield of Northeastern New York
- Blue Cross/Blue Shield
- Excellus Blue Cross
- GHI HMO/PPO
- Medicare/Railroad Medicare
- No fault
- United Healthcare
- Workers Compensation
- Medicare Advantage Plans:
- Aetna Golden Medicare/Golden Choice
- Empire BC Mediblue
- BS Senior Blue
- CDPHP Medicare Choice
- MVP Gold
- Senior Whole Health
- United Healthcare Secure Horizons
We will bill your insurance company for services rendered. If your insurance plan requires a co-pay, you will be responsible for that co-pay at each visit. If you do not have insurance, we offer treatments at a private pay rate. Call us for details.
8. What will happen when I am discharged?
Upon discharge, you will be adequately prepared to leave physical therapy, and your home exercise program will be updated accordingly. You may contact your physical therapist anytime with questions or concerns.